Hello Fellow Aviators,

It’s been a while since we’ve talked about the PMDG MD11 Training that AOA is putting together, it’s status, and what the general deal is.

As many of you have been anticipating, we were supposed to release the training today, May 11th. Let me just discuss things in general and share with you why we are where we’re at (which is a non-release today), how it’ll be different in the future, etc.

First, an Apology

I want to apologize right out the gate. I know a lot of you guys have been waiting patiently (and for a long time) for the MD11 Training. We’ve announced changes along the way, some good, some that weren’t received so well. Much of what I’ll share with you throughout the rest of this post will give you a better idea as to why these things have happened.

So, if you’ve been waiting anxiously for this product, we apologize for all of the delays. It is not out quite yet, but it’s probably closer than you think.

Lots of Learning

In my mind the biggest holdup for this project has also been the biggest benefit. Personally I have been learning a lot about business, the community and my customers in the last while. For this reason I have had to make some judgement calls to go different directions on things because I saw some trouble coming that way.

Mostly this part is all good but learning something is much easier when you can take a step back and look at the whole picture. I have done that quite a bit this last year and I have begun to finally mold AOA into the brand that it’ll be now and for the future. One that is successful and here to stay.

One of the big things I’ve learned is to have tremendous transparency in all that we do here at AOA. That means there are posts and emails like this; posts that I could easily get away with not writing. But I don’t really feel good about that. Our community at AOA is tighter than that, and at the core is an integrity you can expect.

That isn’t saying we are going to be perfect all of the time. In fact, I think the more perfect we try and make AOA the more we’ll waste time on things that don’t matter rather than just getting great training material out there for the flight sim community.

We are a small company that has a passion for training flight simmers. We’re embracing our size as a benefit so we can interact more one-on-one with the trainees, you, on the inside.

New Stuff

The mission of AOA is ‘Spread a Wealth of Knowledge Through Aviation’. That means that we aren’t really married to the idea of JUST doing products on great airliner addons like we started out doing, with the 767 and 747.

With that said, we’ve started a lot of new and great things that are sending shockwaves through the flight sim community. This started in earnest with our Aviator90 series. This 90 day, 45 part video training series that is free to all has been a huge success for us.

Some other things happened during the advent of Aviator90 that I didn’t expect.

One of the big ones was the motivation to keep on going by releasing things one section at a time. It was great to have the encouragement from comments and emails day-to-day.

Because I also committed to do 1 video every 2 days, that meant that I learned a lot about what AOA was realistically capable of. Turns out that we can push out of a lot of stuff and fast!

In addition, we can get feedback along the way on the project to make sure we’re meeting the needs of viewers. That’s a big one!

That leads me into my next point about the way things will be done here in the future.

Immediate and Progressive Release

From now on we will be releasing things immediately. That means that when section 1 is done and we have a sales page up and everything is working correctly to get your enrolled, you can start getting your training. You can then get the training section-by-section as it comes out and you can give us feedback as we produce.

This does one MAJOR thing that I think is pivotal for the success of Angle of Attack and the success of your training: It FORCES us to get it done.

When you’re self-employed like I am, it’s really difficult to not only be the ‘boss’ of others, but also the boss of myself. That means that the schedule we commit to will now be the boss of all of us here in AOA.

You can see this right now with AviatorPro and exactly how Aviator90 was; we say we’re going to deliver X episode on X day and it’s there.

This is a far cry from trying to produce a 7 hour project all at once. It makes the process very manageable, rather than borderline impossible.

Conclusion

So where do we go from here?
I am still working diligently to get the first few sections completed on the MD11. I’ve enrolled the assistance of a few video editors that are WAY better than I am to assist in pushing out the training faster.

So keep your eye out, sign-up for the checklist above, and be ready to jump onboard when the time comes which will be VERY soon.

In the comments I’d like to have a bit of a Q&A from you. Ask any question about the MD11, no matter how direct, and I’ll answer honestly and to the best of my knowledge. I think you’ll learn more from that interaction than anything I can say above.


  • KaCe_

    Hey Chris!

    I too was on of them who was Eagerly waiting yesterday for the MD-11 Training! Im sure I can manage to wait until it is released, how much closer is it if ? The checklist already looks great =]
    I did have a few questions for you.

    1. In regards to the SYSTEMS section of the Training, I haven heard alot about it in the recent past however I recall you saying you may release it at a later stage? Will there be an additional Systems section for the MD-11?
    2. The Price for the MD-11, is there anything or clue you can tell us about the cost of the training package?
    3. On the purchase page at http://www.flyaoamedia.com , I noticed there are options to select different currencies? I think it’d be a good idea to add New Zealand, I think you have quite a few peeps from NZ who are with AoA, just an Idea I guess

    Thank You
    KaCe V

    • http://www.flyaoamedia.com/ Chris Palmer

      1. As of right now there won’t be any systems section. We will have sections for the FMC and some other important aspects of the systems, but we feel the MD11 is so automated that we can teach most of the systems logic throughout the videos in a practical way rather than in a ‘drive it in your brain fast’ sort of way.
      2. I do not know a price yet. It won’t be a far departure from what we’ve done in the past, if not the same.
      3. We’ll be doing the same system as AviatorPro so there won’t be anything done on the front end for this one. I don’t think you can select currency as a result. But regardless of what currency you’re paying in, you’re always paying an adjusted amount that comes out to the USD equivalent sale price anyway.

      Thanks for being on board, Kace, and thanks for being patient.

  • http://www.my737sim.com Matt Riggins

    I’ve been self employed nearly 10 years. I’m the boss, the secretary, the messenger boy, the accountant, and human resources. Its tough. Don’t burn yourself out, but stay committed. Set your goals, and stick to them. You’ve been doing great so far and things are bound to come up. Keep your customers informed (as you have with this post) and that is one of the biggest things that will keep people happy, knowing what is going on. Thanks again for pushing into this avenue of flight sim training, everyone in the community and your customers appreciate it every step of the way!

    • http://www.flyaoamedia.com/ Chris Palmer

      I hear ya there, Matt. I struggled a lot early but I’ve been rockin’ and rollin’ recently. In fact, AOA is going full time so I’ll be able to dedicate all of my WORK time on AOA, which will be nice.

  • Angelo C.

    Well first off, I am disappointed that the product is being delayed, also the fact that it’s not a physical DVD is an even bigger blow, I understand the concept of what you are trying to do, but for some reason I can’t justify paying for movie file that comes in pieces. I also do realize unexpected issues do arise and so-forth, and I agree 50/50 on releasing the training package in sections, but to me this seems a little bit like a last resort type deal, seeing that you are behind schedule and making an attempt to smoothen things out, again I say this not in a flaming or bashing way whatsoever. I wish you the best of luck with your future endeavorers, and hopefully you will prove me wrong with the products eventual release.

    • http://www.flyaoamedia.com/ Chris Palmer

      Hey Angelo,
      You raised a couple points that is going to require quite the response… So let me break up your message here.

      DVDs
      The truth of the matter is that we have done a horrible job delivering DVDs, and most of that has to do with the fact that there isn’t a reliable and affordable solution. I refuse to require my customers to pay more for shipping, in the 55 dollar range, than they do for the product only to get the product and have it be broken… or missing something… or not being able to be updated to a newer, better version.
      So, our customer relationships are issue #1 in that category, and it’s a legitimate issue.

      I think also the upfront costs on producing that kind of stuff would really surprise someone. It is a huge initial investment that we don’t have the sort of disposable capital to throw at it.

      And there’s also the issue of immediate availability, which seems to make everything make sense. Get it now, get it in HD. (DVDs are not HD)

      Is our delivery method free online? You’d be surprised if I told you it costs about the same as it does to produce 1 disc unit. But we pay as we go.

      We went with the best online delivery method in the world in a company called Akamai. They are used by companies like NFL.com and CBS and other HUGE names to deliver content reliably, with great speed, and at amazing qualities.
      We went with the best of the best because we didn’t just want to do the ‘cheap’ thing. We still need to offer our customers value. But, value comes in different shapes and sizes.

      So bottom line is that I may lose some customers over this online method, but I also keep the ones that pay happy which I haven’t done so well in the past. It’s not an easy choice but it’s one the company needs to keep relationships strong.

      We also live in a different world today, even from 5 years ago when the delivery method was a no brainer on disc. But broadband is becoming so widespread that this sort of thing makes sense.

      Anyway, the method is here to stay. If we want to put products out more often, make our customers happy and charge them less to get our stuff (product less shipping) then this is the direction we need to go.

      Progressive Release
      This method isn’t meant for everyone, I get that. The product will be done for those types, like you it sounds, when it is done. In the meantime we’d like the motivation and feedback from the people that would like to see it built from the ground up, and be some of the first trainees through. That may not seem like much but those who do that really do have an effect on how the training is taught.

      Last Resort
      Yes, this is a last resort. We can either deliver products like this or we won’t work on that product at all. I will not drag myself, my family and people that work with me through a 20 month trench just to produce a product that is mildly profitable.

      It has nothing to do with being behind schedule and wanting to get it out. It either happens this way or it doesn’t happen at all. And when I commit to do something, I’ll do it.

      Through this process I’ve planned, planned again, met some deadlines, rehashed things that didn’t worked, lost friends over certain issues we’ve had internally, lost a ton of footage that was corrupt, and so on.

      I accidentally stumbled on this progressive release process when doing the Aviator90 series. It worked so well that I want to deploy it elsewhere.

      So… I understand you were saying things in the best light you could and you were trying to be direct. Although some of the language above is strong, it is only meant to be direct and also definitely not an attack at you. I appreciate the direct question and I know others will benefit as a result.

      Thanks! Throttle On!

  • http://fsgroundschool.wordpress.com Andrew James

    Chris,

    Thanks for being open with us. It’s something I really appreciate and one thing that makes me want to keep coming back to AoA.

    I want then to be honest in return. Just my 2 cents but I feel it will be listened to. Usual disclaimer – I’m just giving my opinion and it shouldn’t be taken as an attack in any way.

    You said having a release schedule forces you to get stuff out on time. I disagree. Aviator 90 was amazing, but on more than one occasion an episode was released late. The MD-11 had a deadline of May 11 and that wasn’t reached either. Having a deadline doesn’t seem to be enough to force the product out.

    Also I don’t want the product forced out in a rush and therefore potentially lacking the quality it would have if you’d spent just a little more time on it. Keep us in the loop, tell us why it’s delayed and I can accept that with no problem if the end product is better for it.

    The progressive release isn’t something I can say I’d personally be interested in – when I got my 747 DVD I went straight to the CDAP section and watched that first, then went back and watched the whole thing from the beginning. I can understand why you chose progressive release though. I just feel the MD-11 training package should be released as a package.

    Like I said I’m just being honest. I’m still pretty sure I’ll be getting the MD11 training. I might just wait until it’s all out though.

    • http://www.flyaoamedia.com/ Chris Palmer

      Totally understood. As I mentioned above, progressive release isn’t for everybody. But along the way it’ll be a lot of fun to have trainees there to interact with and that’ll keep the project moving along smoothly.

      Aviator90 episodes were late on occasion, yes. A few days maybe and because I was releasing 1 every other day, it made for a hard schedule, especially when I had to go out of town and fly.

      Here are how things are changing and why the MD11 release schedule will be reliable (disclaimer: Murphys law prevails. Things COULD happen).

      1. I am going full time with AOA starting in July. That means I won’t be going out of town on extended trips.
      2. I am investing in video editors to do the editing work for me so we can pump out content quickly. Other current products we have will fuel this. Something we haven’t been able to do until now.
      3. I won’t be releasing an MD11 section every other day. I will be under-promising and over-delivering on the release schedule.
      4. Quality will be better than ever with the new guys on board.
      5. I can focus on making killer training content and not have to worry about all of the backend ‘stuff’. This ease will translate into a better product.

      I stand by myself in the sense that Aviator90 was completed 90 days to the day of when it was released. There may have been some days in between where I got a bit behind, but I’d get caught up and the whole product was delivered on time.

      Thanks for your great questions.

      Throttle On!

      • Andrew

        Thanks for the candid reply.

        • http://www.flyaoamedia.com/ Chris Palmer

          And you get the award for shortest reply, Andrew! ;) hehe

  • David Pritchard

    Ok, here’s an idea, as someone who doesn’t own the PMDG MD-11, but does own the 744 and Level D 767, any chance of releasing a downloadable series in installments too? You already have the material, and may bring in more customers… just a thought.

    • http://www.flyaoamedia.com/ Chris Palmer

      Every online product we do from here on out will be downloadable. It’s something all of our users want. So yes! MD11 will have this. And it’ll be our first airline training in HD.

  • Ron

    Chris…

    you know what? you’re tryin’ real hard to please everyone. keep up the good work. :)

  • David Pritchard

    Chris, not quite my point, what i meant was how about re-releasing previous products in this fashion?

    Regardless, I’m happy to be following AviatorPro.

    Dave

    • http://www.flyaoamedia.com/ Chris Palmer

      I’ve been thinking of doing a continuing series on those airliner platforms, kinda like AviatorPro, but not too sure about that yet.

  • http://www.fsflightinstructor.net Graham Pollitt

    Hi Chris,

    I am looking forward to the MD11 releases that you have planned.

    Will they be streaming content or would I be able to download/save them? I would like to be able to save then I could still watch even when not at home (often working away so enjoy vids like these on my laptop)

    thanks
    Graham

    • http://www.flyaoamedia.com/ Chris Palmer

      I believe it’ll be both.
      Make sure you signup for the checklist as that’ll get you on the list!

  • Fred Solli

    What size are we talking about here to download. You’re talking about HD files. What about those who has bad lines and low bandwith to internet? Any thoughts around that?

    • http://www.flyaoamedia.com/ Chris Palmer

      Mainly you should be able to get the content via streaming, but you can also get it via download. We have different quality levels you’ll be able to select which will help with the speed. Also, our system is very, very fast. You’ll find that it is higher quality and faster than Youtube or other services which means we can push better video faster.

      • Fred Solli

        Streaming is good, but I want to get more interactive with the material so download is the option eventually for me.
        What kind of video download formats are we talking about here?
        If I want to make a DVD or Blu-Ray if HD material is available could that be done with the proper software? I have Adobe CS5 Production suite installed here on my video production PC.

        • http://www.flyaoamedia.com/ Chris Palmer

          They’ll be good quality downloads.

          Not sure about burning them to disc. Although that’s something I’ve done a before, it’s a huge undertaking I dare not teach others. Shouldn’t be too hard though.

  • Erwin

    Hi Chris,

    I’m also looking forward to the release of you’re new training package.

    I love flying the md-11, specialy the klm pax editions… I believe it is the last airline thats flying those md-11s with pax. Which will be replaced in the near future by airbusses. Especially the eham-tncm-tncb leg… is a true joy

    There’s just one minor thing thats lacking the realism! Where can I find the table of the t.o. flap settings. PMDG does not mention it in any of there documentations. Even on the web it is a blur.
    Will you be mentioning this in you’re take-off procedure?

    • http://www.flyaoamedia.com/ Chris Palmer

      Oh yes! I will for sure.

      This is usually something set by airline procedures, but can also be based on the runway length the crew is using, etc. We’ll be talking about it for sure.

  • anthore jean louis

    hi
    I’m french and it’s necessary to speak english fluently to use the new training package of MD11?
    regards
    jean louis

    • http://www.flyaoamedia.com/ Chris Palmer

      It will be at first. One of our goals has been to do multilingual on this product, so, plan on it later.

      Initially, we’re going to do english only and then we’ll translate later.

  • Sander

    Hi Chris,

    I don’t want to seem impatient, but do you have any news for us? Once you release this great new product I will be purchasing the MD-11 as well.

    I can’t wait, its going to be so cool!

    Kind regards,
    Sander

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